I am already a PayU merchant
You can process your returns and cancellations through the PayU Administrator Panel. You can login to the panel by clicking here.
You can then view the ‘order’ details by finding the order you want to cancel or refund by pressing the refund/cancel button in the bottom left corner.
You can also grant partial refunds if you wish to.
For security reasons, we can not share your password directly via e-mail or phone.
You can change your password on the PayU Administrator Panel login page. Then you can change your password by following the "I forgot my password" (şifremi unuttum) link.
You must make sure that you are logged in with the e-mail address you provided in the application form. Please also try logging in from different internet browsers.
If you still can’t access your account, you can contact us at email@example.com.
If you want to have another Virtual POS, you’ll need to sign a new contract.
We kindly ask you to apply for a new application from ‘Apply Now’ link.
You need to indicate that you are applying for a second web site on your application.
You can access the necessary information for integration process from the PayU Administrator Panel. You can login to the panel here.
You’ll need to contact the people you receive software support from on how to use this information for your own system.
Invoices belonging to the relevant month are billed until the 10th business day of the next month and sent to the registered e-mail address in the system. For example, the invoices for the transactions you made on July 3rd will be sent by August 10th.
If you still don’t receive your invoices, please contact us at firstname.lastname@example.org
If you want to change your domain address, we need to sign a new contract. We kindly ask that you send an e-mail to email@example.com stating both your old and new domain addresses.
In order to change your account information, we kindly ask that you send an e-mail to firstname.lastname@example.org with a petition letter signed and stamped by your company. Once we have received your request, we will make the necessary changes.
To change your billing address, we kindly ask you to e-mail your tax registration certificate to email@example.com. Your address change will be done once we have received your tax sign.
You can perform your reconciliation operations from the PayU Administrator Panel. You can login to the panel by clicking here.
For additional documentation inquiries, please send an e-mail to firstname.lastname@example.org, and explain why you need the additional documentation.
Mutabakat dosyası CSV (Comma-Separated Variables/Virgülle ayrılmış veriler) formatında gönderilmektedir.
Aşağıdaki adımları izleyerek CSV dosyasını Excel ile açabilirsiniz;
- Üst menüden "Veri" sekmesini açın.
- "Dış veri al - Veri al" seçeceğini işaretleyin.
- Dosya türü olarak "Metin dosyası (CSV)" seçin.
- Bilgisayarınızdan CSV dosyasını bularak açın
- Karşınıza gelen seçeneklerden "Sınırlandırılmış" ve "Sekme" seçeneklerini işaretleyin.
- "Son" diyerek işlemi bitirin.
Ayrıca bilgisayarınızın denetim masasından "Saat, Dil ve Bölge Ayarları> Bölge ve Dil> Klavye ve Diğer Giriş Yöntemlerini Değiştir dizinine giriş yapıp "Biçimler" sekmesinden "Ek Ayarlar" düğmesini kullanarak;
-ondalık simgesini "." (nokta),
-basamak gruplandırma simgesini "," (virgül)
-liste ayıracını "," (virgül)
olarak değiştirmeniz gerekmektedir.
If you have not received your payment, we kindly ask you to send an e-mail to email@example.com. You will be informed after we receive your e-mail.
You can view your commission rates on the PayU Administrator Panel. You can login to the panel by clicking here.
Once logged in, you can view your rates from the ‘Financial Management’ step under the ‘Account Management’ menu.
Technical integration documentation and sample codes can be found on the Developers page.
For your other questions about the integration, you can get support by sending an e-mail to firstname.lastname@example.org. Our technical unit will review your request and will respond shortly.
To change your primary e-mail address, you need to send us a petition letter written, signed and stamped by your company by postage.
Once we have received your request, we will make the necessary changes.
To add new users, you need to access the PayU Administrator Panel. You can login to the panel by clicking here.