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Support

We are here to help you

I am cardholder

My credit card receipt shows a PayU transaction.

The reason for this is, you have made a purchase from an e-commerce site that receives payment services from us.

If you do not remember which web site you used, we kindly ask you to e-mail the first four and last four digits of your credit card, transaction date, and transaction amount to destek@payu.com.tr. The name of the site you used will be e-mailed to you.

I want to cancel/return an order

You need to report your cancellation or refund request to the e-commerce site you used. We can not process your requests unless the e-commerce site authorities request a cancellation/refund from their Administrator Panels.

If you can not reach the e-commerce site you shopped at, we would like you to e-mail the first four and last four digits of your card, transaction date, and transaction amount to destek@payu.com.tr.

Our team will reach the company authorities and convey your request as soon as possible.

I can not reach the e-commerce site where I shopped

If you can not reach the e-commerce site where you are shopped, please send an e-mail to destek@payu.com.tr regarding the subject. Our team will reach the company authorities and convey your request as soon as possible.

Contact for Buyers