Support

We are here to help you

destek@payu.com.tr | 0212 900 37 11

I want to work with PayU

How can I apply?

 

You can apply to become a PayU partner by filling out our application form. Before submitting the application form, we recommend that you review our terms and conditions

I would like to have information about the terms of application.

You can access the application terms and conditions for partnering with PayU on this page.

We would like to remind you that you must be a taxpayer to become a merchant. Your site must also be actively operating in order for your application to be evaluated. If your site is not active, we kindly ask that you create a test account and share the username and password with us.

To evaluate your application properly, we need to see your working principle on the website and perform tests. If your site is active, we should definitely be able to access the product page, the payment stage, the price and the images. The return policy, contact, and the user agreement pages must be present on your site.

I want to know about the status of my application.

For security reasons, information about the status of your application cannot be provided via phone. Once we have received your documents, your application will be assessed and you will be notified within seven business days at the most.

Once your application is concluded, the system will send an e-mail address you provided in the application form. If you have not received your e-mail, please check your Spam folder.

If you have sent your application documents without any important information lacking and if it’s already been more than seven business days, please contact us at destek@payu.com.tr.

Where can I get information about the integration?

Technical integration documentation and sample codes can be found on the Developers page.

For your other questions about the integration, you can get support by sending an e-mail to destek@payu.com.tr. Our technical unit will review your request and will respond shortly.

I would like to have information about the supported software

PayU integration works on the common protocol of the internet, regardless of a programming language or a platform.

You need to contact the people you receive software support from to make sure that the software you are using has support for PayU integration.

I would like to have information about 1Click Payment

Thanks to 1click Payment, customers who shop on your site can now complete their payment in one click without entering their card information on their next purchase.

With 1click Payment, which allows your customers to complete their purchases quickly and easily, you will decrease your cart abandonment rates, and increase your conversion rates and sales. After your customer completes the transaction, they will be asked if they want to store their card information. If the customer agrees to save the card information, their next transaction will complete without the hassle of entering the card information again.

I would like to have information about Recurring Payments

Managing regularly occuring payments is now easier than ever with Recurring Payments.

If you are working with a subscription model or are collecting dues and donations, you can benefit from Recurring Payments service. In this service, your customers’ credit card information is stored in the secure PayU system. With the Scheduler infrastructure, recurring payments are collected without having to re-provide card information. Prospective planning can be done while the payment amounts can be changed.

 

I want to know about money orders/EFT

Now you can provide your customers the ability to pay by money orders using the PayU infrastructure.

A reference number is provided to your customer when the money order option is selected. When a money order is made, adding only this number into the description field is enough. When the money order is processed, an information message is sent to both the customer and the business. Information can be viewed simultaneously from the business’ screen, and the order can be canceled or refunded.

I am already a PayU merchant

I would like to have information about the return/cancellation process

You can process your returns and cancellations through the PayU Administrator Panel. You can login to the panel by clicking here.

You can then view the ‘order’ details by finding the order you want to cancel or refund by pressing the refund/cancel button in the bottom left corner.

You can also grant partial refunds if you wish to.

I can not access the administration panel

For security reasons, we can not share your password directly via e-mail or phone.

You can change your password on the PayU Administrator Panel login page. Then you can change your password by following the "I forgot my password" (şifremi unuttum) link.

You must make sure that you are logged in with the e-mail address you provided in the application form. Please also try logging in from different internet browsers.

If you still can’t access your account, you can contact us at destek@payu.com.tr.

I want to apply for an another Virtual POS for my second site

If you want to have another Virtual POS, you’ll need to sign a new contract.

We kindly ask you to apply for a new application from ‘Apply Now’ link.

You need to indicate that you are applying for a second web site on your application.

How do I access my username and password?

You can access the necessary information for integration process from the PayU Administrator Panel. You can login to the panel here.

You’ll need to contact the people you receive software support from on how to use this information for your own system.

I didn't receive my invoice

Invoices belonging to the relevant month are billed until the 10th business day of the next month and sent to the registered e-mail address in the system. For example, the invoices for the transactions you made on July 3rd will be sent by August 10th.

If you still don’t receive your invoices, please contact us at destek@payu.com.tr

My domain address changed

If you want to change your domain address, we need to sign a new contract. We kindly ask that you send an e-mail to support@payu.com.tr stating both your old and new domain addresses.

Company type/company owner changed

If you want to change the ownership or the type of your company, we need to sign a new contract. We kindly ask that you send an e-mail to destek@payu.com.tr and summarize the reason for the change.

I want to change my bank account information

In order to change your account information, we kindly ask that you send an e-mail to destek@payu.com.tr with a petition letter signed and stamped by your company. Once we have received your request, we will make the necessary changes.

I want to change my billing address

To change your billing address, we kindly ask you to e-mail your tax registration certificate to destek@payu.com.tr. Your address change will be done once we have received your tax sign.

I want to get information about reconciliation

You can perform your reconciliation operations from the PayU Administrator Panel. You can login to the panel by clicking here.

For additional documentation inquiries, please send an e-mail to destek@payu.com.tr, and explain why you need the additional documentation.

I don't receive my payments

If you have not received your payment, we kindly ask you to send an e-mail to destek@payu.com.tr. You will be informed after we receive your e-mail.

Where can I learn my commission rates?

You can view your commission rates on the PayU Administrator Panel. You can login to the panel by clicking here.

Once logged in, you can view your rates from the ‘Financial Management’ step under the ‘Account Management’ menu.

How can I get support for integration?

Technical integration documentation and sample codes can be found on the Developers page.

For your other questions about the integration, you can get support by sending an e-mail to destek@payu.com.tr. Our technical unit will review your request and will respond shortly.

How do I change my e-mail address?

To change your primary e-mail address, you need to send us a petition letter written, signed and stamped by your company by postage.

Once we have received your request, we will make the necessary changes.

To add new users, you need to access the PayU Administrator Panel. You can login to the panel by clicking here.

 

I am cardholder

My credit card receipt shows a PayU transaction.

The reason for this is, you have made a purchase from an e-commerce site that receives payment services from us.

If you do not remember which web site you used, we kindly ask you to e-mail the first four and last four digits of your credit card, transaction date, and transaction amount to destek@payu.com.tr. The name of the site you used will be e-mailed to you.

I want to cancel/return an order

You need to report your cancellation or refund request to the e-commerce site you used. We can not process your requests unless the e-commerce site authorities request a cancellation/refund from their Administrator Panels.

If you can not reach the e-commerce site you shopped at, we would like you to e-mail the first four and last four digits of your card, transaction date, and transaction amount to destek@payu.com.tr.

Our team will reach the company authorities and convey your request as soon as possible.

I can not reach the e-commerce site where I shopped

If you can not reach the e-commerce site where you are shopped, please send an e-mail to destek@payu.com.tr regarding the subject. Our team will reach the company authorities and convey your request as soon as possible.